Enjoy complimentary shipping on all orders of $150 or more

policies

Ordering

Use our secure shopping cart, or call (310) 734-5919

Because every Marie Todd piece is handmade to order, please allow 5–7 business days for your jewelry to be created and shipped. Occasionally, a piece will take longer to create. In that case, you will  be notified by e-mail of the expected ship date.

Payment Methods

Marie Todd accepts VISA, MasterCard, American Express, PayPal and Marie Todd e-Gift Certificates.

Sales Tax (CA only):

California sales tax of (7.25%) is charged to all orders shipped to addresses in the state of California.  An additional (1.50%) is charged for orders shipped to addresses in Los Angeles County, California making the total (8.75%). All other orders ship tax-free.

Valentine's Sale Promo:

 *20% discount offer can be applied store wide to all items in the online shopping cart.  

"Share the Love" Valentine's Sale promotion starts 02/04/13 at 12:00am pst and ends 02/14/13 at 11:59pm pst.  

 Coupon Use: 20% discount will not show until the item is selected in the shopping cart and promo code: LOVE20 is entered into the "Discount Codes" box on the checkout page. All applicable local taxes and shipping charges will apply.


Shipping Policies:

All orders are shipped fully insured via UPS Ground, unless otherwise specified. UPS 2-Day Air and UPS Overnight service is available for an additional charge.

Shipping is currently available within the United States. We also accept international orders. Please contact us at info@marietodd.com for an estimate of shipping charges. Please note that customers are responsible for any customs, duties and taxes required by their countries.

Please note that some fine jewelry designs and sized rings are often made to order. Please allow 3 weeks for creation and deliver on these particular items.

All orders are processed subject to pending inventory availability.  Shipping timelines are not guaranteed, however you will be contacted via email should your purchase be delayed.

Shipping & Handling Costs:

All shipping charges are calculated and determined at checkout via UPS (United Parcel Service).  Your address information will be used to calculate the exact shipping costs from our facility in Los Angeles. Expedited methods of shipping (i.e. 3rd Day, 2nd Day, and Overnight) are available to most addresses via UPS and will be displayed with the appropriate pricing information, as an option, durring the checkout process.

Free Ground Shipping - Our free ground shipping offer applies only to qualifying orders of $150 and up. Free shipping applies to marietodd.com online orders shipped via standard "UPS Ground"shipping and totaling $150+ after applicable discounts and before shipping, handling and taxes are added. Marie Todd Gift Cards do not count toward the $150 order total. Promotion applies to orders shipped within the continental US only. This offer excludes orders shipped internationally, as well as to APO/FPO, Alaska, Hawaii, and US territories.


Gift Wrapping:

Your jewelry will arrive in Marie Todd’s beautiful gift wrapping at no additional charge.


Return and Exchanges:

Marie Todd jewelry is crafted with care, using the highest quality materials. If you are not delighted with your purchase, return the unused item in its original condition within 10 days for a full refund, less shipping costs. Items returned after 10 days are only eligible for store credit. Please note that customized items are not returnable.

 

How to return your jewelry
 

E-mail info@marietodd.com to obtain your return authorization number. If this is an exchange, e-mail info@marietodd.com with the item you want.
Package your return in a sturdy box, enclosing your original receipt (required), your return authorization number and the reason for the return. Please insure your package. Marie Todd is not responsible for items lost in transit.
Send your return to:
Marie Todd Designs
Attn: Returns
1223 Wilshire Boulevard - Suite 512
Santa Monica, CA 90403
 

When your return is received, the credit card used to make the purchase will be credited for the value of the merchandise plus sales tax, if applicable. Shipping charges cannot be refunded.
You will receive an e-mail once your return has been processed. Please note that it may take one to two billing cycles for the refund to appear on your credit card statement.
If you requested an exchange, your new order will be sent by USPS Priority Mail at no additional cost. You’ll receive an e-mail when your new order has shipped. (If there is a delay due to longer fabrication times, you’ll be notified by e-mail of the expected ship date. Don’t want to wait? Request a refund or online store credit.)


Repairs:

In the unlikely event that your jewelry needs repair, Marie Todd will be happy to repair it free of charge for up six months after purchase. Before sending your piece back, please e-mail info@marietodd.com. For your protection, jewelry should be insured and packed in a sturdy box.


General Terms:

While we try to provide you with accurate information, we do not represent or warrant that the information on our website (including product descriptions) is accurate or complete.  If a product you receive does not reasonably match the description of such product on our website, then your sole remedy is to return the product to us in original condition for a refund of the purchase price or store credit (as described in “Return and Exchanges” above).

 

Except where we indicate otherwise, the price displayed for a product on our website is the full retail price for such product.  This price may not represent the prevailing price for a similar product in the marketplace.  The listing of a price is not an obligation by us to sell.  Some products are available in limited quantities or require larger lead times to produce than those described above.  Accordingly, all product offerings are subject to availability and to such quantity limitations as we shall establish in our sole discretion.  When a particular product is no longer available, we will endeavor to list it as unavailable or to remove it from our product listings. If you have any questions or concerns about the availability of a particular product on this website, please e-mail us at info@marietodd.com.


If we make an error in the pricing of a product, and the product’s correct price is higher than the price listed on our website, then we will, at our sole discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

 

We reserve the right in our sole discretion to cancel product orders at any time with no prior notification and for any reason (or for no reason).


For governing law and other terms applicable to your purchases and use of our website, please also review our “Terms of Use” and “Privacy & Security Policies